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Please note: A loss of service on the day of port is normal.

The best thing to do is keep your old SIM card in your handset until it stops working, you will still be able to use your old SIM card until the port completes and your number moves to the ALDImobile network. If you’re porting (transferring) your existing mobile number from another supplier, the service changeover can take 24 to 48 hours and is subject to ‘porting hours’. We'll send you an SMS and an email to let you know that your SIM card activation is complete, so put your new SIM card into your handset, copy over your contacts and wait for the SMS from us. If you’ve requested a new mobile number, your service should be activated approximately 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days.
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You'll need to be able to receive a SMS code to the number transferring.Make sure you tell your current provider NOT to disconnect the number before or while porting. You will not be able to port your number if it's been disconnected.If you're on a post-paid plan, you need to check with your existing provider if exit or termination fees apply when porting out.Make a note of any important messages or voicemails on your old phone before the day of the transfer or save them using the backup functions available on your website.This can take from 30 minutes up to 2 hours. When this happens, insert your new SIM card into your handset and wait for it to start working. On the day your number is due to be transferred, your old SIM card from your previous provider will stop working. Porting hours apply so if you activate on a weekend, you may need to wait longer before the transfer completes. It can take up to 2 business days to complete, although most ports are completed on the same day, often within a few hours. To confirm that you're the owner of the number that's transferring, we'll send a unique code via SMS to it and you'll need to enter this into our website during the activation to authorise the transfer. This is a legal requirement.

When you activate one of our great value mobile phone plans, you'll need to supply the name of your current provider, your account number (for a post-paid/contract account) and the date of birth that is on the account. Transferring your existing number to ALDImobile is easy. Select “Pay with credit card or PayPal” and choose to add more PAYG credit or a plan to your service.
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You have your Driver’s Licence, Passport or Medicare card for ID.If you’re on a contract or post-paid plan, we’ll need your account number to organise the transfer. If you you’re bringing your existing mobile number to ALDImobile, check with your current provider that there aren’t any fees or charges for leaving.

If you can’t decide which plan to choose, a PAYG starter pack is what you need to get connected and you can add a plan when you’re ready.
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Our full range of Starter Packs are available to order online or you can pick up a $5, $15 Mobile Plan or $25 Mobile Plan Starter Pack in an ALDI store near you.
